Privacy Policy

This statement covers personal information that is subject to the Macedonian Law for the protection of privacy. Meeting the needs and expectations of our customers has always been our highest priority and that includes protecting your privacy. We have prepared this privacy statement to describe our approach to meet seven principles of the safe harbor agreed to by the Macedonian State. This statement applies to any hotel or other unit which are part of the company Hotel Kristal Palas DOO.

Hotel Kristal Palas DOO complies with the Macedonian Law for the Protection of Privacy regarding collection, use, and retention of personal information from our guests.

1. TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information that we collect include:

  • Your name, gender, home and work contact details, business title, date and place of birth, nationality, passport and visa information;
  • Guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, observations about your service preferences (including room, holiday preferences, amenities requested, facilities or any other services used);
  • Telephone numbers dialled, faxes sent/received or receipt of telephone messages when connected to the telephone services we may provide guests during their stay;
  • Your credit card details, online user account details, profile or password details and any frequent flyer or travel partner program affiliation;
  • Any information necessary to fulfil special requests (e.g. preferences that require specific accommodations, purchase of goods and services);
  • Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;
  • Information collected through the use of closed circuit television systems, card key and other security systems;
  • Contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents or meeting and event planners);
  • Additional contact information about you that we may obtain through third parties with whom we do business (e.g. travel agents or similar providers). For example, if we know your name and postal address, we may request your email address from your travel agent.

 

We may collect this information through a variety of ways, including from you directly, from our Authorized Licensees, from third parties with whom we do business (e.g., such as travel agents, airlines, event planners or similar providers).

Occasionally, you may be requested to provide personal information about others to us (for example, individuals for whom you are making a reservation). In such cases, we rely on you to obtain such other persons' consent for disclosing their information to us which we will use in accordance with the terms of this Statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information in a variety of ways, including through personal contact, via our Websites, through emails and correspondence, and through third parties, such as travel agents and other business partners. We use personal information for the purposes we have disclosed to you, or as permitted by law. In general we use personal information in order to:

  • Provide the services your request, such as to facilitate reservations, send a confirmation, send you a pre-arrival arrival message and provide other information about the area and the hotel;
  • Provide you with information about meeting, event or celebration planning and access to specific account information for administrative purposes;
  • Send you periodic customer satisfaction, market research or quality assurance surveys;
  • Service your account and services preferences;
  • Ship products, information or provide services to our customers;
  • Manage your shopping, or other account, including when you redeem points;
  • Understand your and other customers’ needs;
  • Learn about our markets and improve our products and services;
  • Comply with regulatory and legal obligations;
  • Assist with the planning of meetings and events;
  • Protect our rights and property.

 

3. CLICK TO CHAT

We use third party software to proactively initiate or offer online chat if we believe you would benefit from assistance. All information you enter via online chat may be associated to your email address and will be stored in our systems with any other information you provide and any transaction details.

4. WEB-ENABLED MOBILE DEVICE

You can access kp.mk from a web-enabled mobile device to find a room (including clicking to call the hotel), make, view or cancel a reservation. No personal information is retained to deliver this service.

5. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information in the following ways:

RESERVATIONS

The personal information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request.

After your stay we retain your personal information including details of your stay, room/accommodation type and amenities used.

Reservations booked at properties that are operated by a franchisee or Authorized Licensee will have the details of the booking disclosed to the third party franchisee or Authorized Licensee for the sole purpose of providing the requested goods and services.

AUTHORITIES

We may provide your personal information to the authorities upon official request as stated in the Macedonian Law for Privacy Protection.

6. COOKIES AND IP ADDRESSES

Hotel Kristal Palas DOO our third party marketing partners may use cookies, invisible pixels, local shared objects (i.e., persistent cookies) and web beacons to obtain information about Websites users. Cookies are small text files that are placed on a computer or mobile device when you visit a website or use an app. Our Websites may receive and store certain information automatically based on your browser settings, which may include your browser type and operating system, the web pages viewed, IP addresses or unique device identifiers associated with mobiles devices, and sites visited before or after visiting our Websites.

You can set your computer to warn you each time a cookie is sent or turn off all cookies (except Flash cookies) through your browser. Check your browser's Help menu or your built-in mobile device settings to find out how. Some mobile devices store cookies not only in areas connected to the browser, but also in areas that are app-specific, which cannot be controlled by the browser settings. Check your app settings options on your mobile device to find out how to manage or delete cookies that may be stored in these other areas. If you do not accept cookies, some features, services or activities that are available on our Websites may be adversely affected and you may be unable to perform certain transactions, use certain functionality, and access certain content.

We use the following types of cookies on our Websites and apps:

  • Session cookies which are automatically deleted once you close your browser;
  • HTTP request header information in order to make our Websites function correctly and to personalize content presented to you, better understand how visitors use our Website and how we can better meet your needs;
  • Throughout the online reservation process to remember dates used in hotel searches, check room availability and fulfill the reservation;
  • Measure usage of various pages on our Website to help us make our information more personalized and easily accessible;
  • provide functionality such as online reservations, and other functionality that we believe would be of interest and value to you;
  • Track customer response to advertisements and Website content;
  • Determine your browser’s ability to receive HTML email messages to determine the appropriate format for you to receive and read email;
  • Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us;
  • Serve ads through third-party advertising technology when you visit our Website and sites upon which we advertise. In the course of serving our advertisements to you, unique third-party persistent cookies, clear gifs or beacon gifs may be placed on your computer or device, provided by our ad-serving providers, to help manage our online advertising and which recognize when a device visits our Websites, to learn which banner ads bring users to our Websites and to track whether a reservation is made. The information our ad-serving providers and we collect through this technology is not personally identifiable but is used to create a profile which allows the ad-serving provider to serve adverts targeted towards you and your interests across the ad-serving network.

 

The Hotel Kristal Palas DOO and its third-party service providers use web beacons and pixel tags to:

  • Track customer response to advertisements and Website content;
  • Determine users ability to receive HTML-based email messages and know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and
  • Allow us to better target interactive advertising, enhance customer support and site usability, and provide offers and promotions that we believe would be of interest to you.

 

If you would like to know more about cookies, including flash cookies/local storage devices, the following websites provide useful information:

 

DO NOT TRACK SIGNALS

Some web browsers offer a "Do Not Track" ("DNT") signal that is a HTTP header field indicating your preference regarding tracking or cross-site user tracking. We currently do not recognize DNT signals; however, as stated above, we do allow you to exercise some choice in the information collected by adjusting your browser’s cookie settings. As stated above, we also work with third parties that use tracking technologies on our Web sites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications, and use this information to determine which ads you see on third party websites and applications. If you wish for more information about this practice and to understand your options, please visit http://www.aboutads.info.

7. CHILDREN’S PRIVACY

Our Websites are not intended for children and we do not knowingly solicit or collect personal information from children. If we are notified or discover that a child under the age of 13 has submitted personal information to any of our Websites, we will take reasonable steps to delete the information.

If you nevertheless believe that your child has provided us with their personal information and you need to let us know to delete it and/or request that no further personal information about your child is collected or you have any questions or privacy concerns please email the Privacy department at privacy@kp.mk or send a letter to:

  • Hotel Kristal Palas DOO
  • ul. Lenin no. 184
  • 7500 Prilep
  • N. Macedonia

 

8. MARKETING COMMUNICATIONS

Our intention is that you should only receive email communications that will be useful to you and that you want to receive, so we provide you the ability to define and modify your mailing preferences online at any time including unsubscribing from all marketing communications, offers and promotions and research surveys.

You can unsubscribe from any of our email programs by visiting the unsubscribe page or by following the instructions in relation to opting out of future emails in any email you receive from us.

9. SECURITY OF PERSONAL INFORMATION

We treat the personal information you provide to us as confidential and take reasonable steps, including standard industry safeguards to protection your personal information from accidental deletion or loss and unauthorized access, disclosure or modification. When you submit personal information to us via our Websites, it is transferred over a Secured Sockets Layer (SSL) connection, provided you are using a SSL enabled browser or device.